Question

What should I do if my water is an unusual color?

Answer

Rusty, yellow or orange colored water is caused by iron and manganese sediment that can be deposited in water mains. This sediment can get agitated when water mains are flushed, fire hydrants are used, or when water mains leak. Water mains must be flushed as a part of the proper operation and maintenance of a distribution system. This discolored water is safe to drink, but it is not aesthetically pleasing and can stain clothes. Discolored water can be remedied if the household plumbing is flushed. Three cold-water faucets need to be opened at the same time for seven minutes to remove any discolored water from the household plumbing. This is referred to as a 3 X 7 system flush. Discolored water is hard to remove from a hot water tank. One cold-water faucet in the basement, one in the kitchen, and one in a bathtub or shower are preferred. If the problem persists, alert our customer service office at 574-936-2124. Please note - Do not open any hot water faucets until the cold water has cleared up. Do not do laundry if the water is discolored because it will stain the laundry. In the event that your clothes are stained, a stain-removing agent is available by calling the Water Department at 936-2543. This bottle of stain remover is free to all City of Plymouth water customers. Please use the stain-removing agent as directed.